Behind the scenes
Operations & Customer Success team
The people who keep our programmes, partners and community running smoothly every day.
Michelle Louise Tracey
Operations Manager
Experienced recruitment and operations professional with 14+ years in the industry. Known for her love of process maps and driving impact through structure and strategy.
Lyn Constantine
Head of Customer Success
Supermums Admin alumni and passionate advocate for helping parents shape careers they love. Big fan of Salesforce and champion of the Supermums community.
Tina Matthews
Alliance Director
Specialises in strategic alliances and partner-led growth across the Salesforce ecosystem, connecting talent, partners and opportunities to help businesses scale.
Julie Marie Revel
Careers Adviser
15+ years in recruitment across EMEA and the USA, placing permanent and contract talent. Passionate about helping people find careers they truly deserve.
Chloe Parmenter
Talent Coach
15+ years of recruitment experience across banking, fintech, energy and technology. Combines industry expertise with a supportive, approachable coaching style.
Gem Mendoza
Resourcer
10+ years in recruitment, sourcing candidates across the Americas, APAC and EMEA. Finds real joy in helping people land their dream jobs.
Carla Hicks
Executive Assistant to CEO
Operations consultant with 16 years' experience supporting growing businesses — bringing clarity, structure and calm to busy teams behind the scenes.
Rose Navi
Marketing & PA to CEO
8+ years supporting CEOs and senior leaders across industries. Detail-focused and solutions-driven, keeping leadership and marketing running smoothly.
Jyn Eslava
Operations Assistant
Former teacher turned operations specialist, bringing discipline, empathy and efficiency to administrative and operational delivery.
Jayne Brown
Training Administrator
Looks after all new trainees and alumni — ensuring they have access to everything they need, when they need it, throughout their learning journey.
Claudia Tartik
Salesforce Systems Manager
Expertise in platform strategy, integrations and automation, with a strong background in business analysis and project management.
Joan Sorongon
Database Administrator
10+ years in sales and account management across corporate and pharmaceutical sectors, bringing sharp client focus and business rigour to data operations.
Tracey Hawkins
Finance Manager
Qualified accountant with a background in finance for tech companies, bringing international experience and a strategic mindset to the team.
